An engaged couple were removed from a United Airlines flight to Costa Rica on Saturday, as the airline remained under scrutiny following outrage caused by a video last week of a passenger being forcibly removed from a flight.
The statement from a United spokeswoman said the airline offered the couple a discounted hotel rate for the night, and rebooked them on a Sunday morning flight.
However, United President Scott Kirby told reporters during a conference call yesterday that it was now too early to tell if the company's business in China would be hurt by the incident.
"It was a system failure across various areas", Munoz continued.
Dao's attorney said it was likely he would sue over the incident, in which Dao lost two front teeth, broke his nose and suffered a concussion. Three officers have been placed on administrative leave while the incident is investigated.
But he added: "There was never a consideration for firing an employee".
Last week's passenger-dragging incident on a United Airlines flight is about to be scrutinized by Congress.
No one will be fired at United Airlines over the dragging of a man off a plane. He also promised that such incident would never happen again, and that they would treat their customers with dignity.
For those unfamiliar with the situation, here's a quick recap of the story so far: On April 9, United asked for volunteers to be bumped off a flight from Chicago to Louisville so that airline crew members could catch the flight.
That goes for business from customers in China, where backlash was particularly fierce, said Munoz, who said he spoke with officials with the Chinese consulate after the incident and expects to address it with customers during a previously planned China trip in a couple of weeks. "I'm sure there was a lot of conjecture about me personally" losing his job. Highlighting that achievement, Kirby said United did not have 25 cancellation-free days in the five-year period from 2011 through 2015.
Shares of United Continental Holdings Inc were down 4.12 percent in Tuesday afternoon trading.
Scott Kirby, airline president: It's really too early for us to tell anything about bookings and in particular last week because it was the week before Easter.
Footage of 69-year-old Dao being pulled screaming from his seat emerged earlier this month, plunging United Airlines into a PR storm and causing their share prices to plummet.