United Airlines won't use police to remove passengers, says CEO

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United Airlines won't use police to remove passengers, says CEO

United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago. The airline also said all passengers on the flight would get a refund.

Munoz, who leads United's parent company, apologized again to Kentucky physician David Dao, his family and the other passengers who witnessed him being taken off the flight. "This will never happen again on a United flight". Munoz - who last month was named "US Communicator of the Year" by PR Week - pledged a "thorough review" of the airline's procedures and said the carrier would not send law enforcement officials onto planes remove passengers. "We can't do that". Ron Wyden Tuesday joined with 20 colleagues to demand answers from United Airlines about the forcible removal of a ticketed passenger on Flight 3411 from Chicago, Illinois to Louisville, Kentucky.

An online petition calling for Munoz to step down as CEO had more than 45,000 signatures as of Wednesday morning (Thursday NZT), but he told ABC that he had no plans to resign over the incident.

About 40,000 passengers were involuntarily bumped from flights at the biggest carriers past year, meaning they were reassigned after the familiar back-and-forth of gate agents calling out voucher amounts and asking for volunteers.

After the video first emerged, he said the airline was reaching out to the man to "resolve this situation". MONDAY, APRIL 10, 2017 5:03 a.m. He described the man as "disruptive and belligerent". "No one should be treated that way", he said.

For Dao, who came to the USA after fleeing Vietnam by boat in 1975 when Saigon fell, being dragged off the plane "was more horrifying and harrowing than what he experienced in leaving Vietnam", Demetrio said.

"To be quite frank, Chicago employees should not be doing the dirty work for the friendly skies airline", said Alderman Ed Burke, who played video of Dao being removed.

The event stemmed from a common air-travel issue - a full flight.

If the passenger will arrive between one and two hours later than planned - or between one and four hours for an global flight - the airline must pay the passenger twice the amount of the one-way fare to his destination, up to $675.

An airline could use that approach if it needs to bump passengers who are already seated and are refusing to leave, said Brett Snyder, a former airline executive who runs the blog CrankyFlier.com.

Zalewski said airport officers receive four months of training compared with the six months cadets must complete before joining the city's police department.

Neeleman said that on a flight he once took, the airline asked for volunteers, and when no one agreed to leave, the airline simply canceled the flight and ordered everyone off.

It's an often-overlooked policy to which you agree when you book your tickets. But for many, it is a case of too little, too late for many, including members of U.S. House of Representatives and the Senate, who have called for an official hearing with respect to the incident.

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